Commercial Service Quality Control Department

General Competences

Monitoring of the quality of service provided by energy supply and distribution license holders to the customers; coordinate the monitoring system and develop relevant proposals about its improvement; study and analyze the data about the quality of service provided by suppliers and distribution licensees to the customers; prepare relevant conclusions and recommendations about the ways of service improvement; ensure proper functioning of the commercial service quality system, including the electronic registry of the commercial quality ; ensure it is fully loaded by utilities; identify defects and errors and provide relevant response; prepare monthly, quarterly and annual progress reports.


Contact telephone: (032) 242 01 80 / fax: (032) 242 01 60 email: