GNERC has been awarded ISO 9001:2015 Quality Management System Certificate
Georgian National Energy and Water Supply Regulatory Commission (GNERC) has been awarded with the ISO 9001:2015 Quality Management System certificate. As a result of the work carried out at GNERC throughout one-year period and audit held by the interational experts compatability of the quality of the GNERC activities with the internationally recognised quality management requirements has been assessed. Hereby, the Audit Report emphasizes the qualification and professionalism of GNERC employees and focuses on the staff assessment system recently implemented at GNERC.
Implementation of the ISO 9001:2015 Quality Management System at GNERC has started on January 2020. The consultations have been held and certification audit carried out. Special attention was paid to those normative acts that directly concern provision of the services to the legal or natural persons, decisions made on the basis of the tariff policy, publicity of GNERC activities, protection of consumers’ rights, as well as responding to their applications. Risks and opportunities related to GNERC aims and activities have been defined. ISO 9001:2015 international standard is based on the process-based approach and encompasses PDCA (PLAN-DO-CHECK-ACT) cycle, as well as principles based on the risk assessment.
“Quality Management System Certificate denotes that quality of GNERC activities is in full compliance with the international standards. Processes carried out at GNERC for obtaining ISO 9001:2015 have been interactive and result-oriented. Improvement of Quality Management in compliance with the international standards will be a continuous process and will follow the requirements of the consumers, development of the normative acts and the regulatory framework. Control-check of the quality management will be held annually.” – stated Chairman of GNERC, Davit Narmania.
ISO 9001:2015 is international, universal quality management system standard. Its main principles are constant improvement of the organisations’ activities, consumer-orientation and evidence-based decision making.