The Georgian National Energy and Water Supply Regulatory Commission has introduced a new service. Citizens can provide information to the utility companies about termination of electricity, natural gas or water supply, request electronic bill, check the balance, register or delete mobile number linked to electricity, natural gas and water supply subscriber through dialling *303#.
The service is free of charge. The service is especially beneficial for those customers, who do not have access to Internet. The service is available for all types of mobile phones and does not require download of special programme.
The Georgian National Energy and Water Supply Regulatory Commission has initiated the introduction of *303# service. The goal of the initiative is to promote development of electronic services in electricity, natural gas and water supply sectors.
Any person who has registered contact details in electricity, natural gas and water supply service companies can use *303#. Furthermore, if a person does not have a registered telephone number associated to a concrete subscriber, he/she can register contact details for relevant subscriber via *303#. After dialling *303#, a customer can select a company from electricity, natural gas and water supply sector. The subscription number associated with the registered mobile number will appear on the screen of a consumer. A customer can select one from the enlisted subscription numbers and provide information about the interruption of supply, check the cause and duration of the interruption, balance, check the mobile numbers associated to the subscriber and delete any, request electronic bill, send meter reading to utility company in case of necessity, receive information about the address and hotline number of the utility.
Telecommunication company “Magticom” has been involved in the aforementioned project from the beginning and developed functionalities for *303# service programme. The access of customers to electricity, natural gas and water supply services via mobiles is ensured by communication companies – “Silknet”, “Magticom” and “Beeline”.
The final product is a joint venture of communication (“Silknet”, “Magticom” and “Beeline”) and utility companies. Utility companies – LLC “Georgian Water and Power”, JSC “Telasi”, JSC “EnergoPro Georgia”, LLC “Tbilisi Energy”, LLC “Socar Georgia Gas”, JSC “SacOrgGas”, LLC “Mtskheta Water”, LLC “Rustavi Water”, LLC “United Water Supply Company of Georgia” have been actively involved in the implementation of the project.