The *303# service allows electricity, natural gas, water supply and amelioration consumers to provide to and/or request necessary information from utility companies by dialing the *303# code on their cell phones.

By dialing *303# on your cell phone, you can:

• Receive an electronic bill and check your current balance;
• Receive information on water usage schedule agreements and irrigation operations (only in amelioration sector);
• Request verification of the charges (written explanation) on: 

• Current billing issues (overcharges, undercharges, charged according to incorrect tariff, network service fees);
• Deposit charged;
• Not charged. 

• Request an on-site inspection of the quality of the supply on:
  • High voltage/pressure;
  • Low voltage/pressure;
  • Voltage flicker;
  • Pressure fluctuations;
  • Frequent power outages;
  • Drinking water quality.

• Provide the meter reading;
• Report on the supply interruption (for the purpose of prompt reaction);
• Register a cell phone number for the specific subscriber.
• When reporting a problem via *303#, you will receive an application registration number by SMS within one hour. The utility company's response process is overseen by the Commission.
• If the utility company does not respond appropriately to the problem reported via *303#, please contact the Georgian National Energy and Water Regulatory Commission at the following email address: mail@gnerc.org. You can also use the standard application forms.
• *303# service does not require downloading a special application and does not require an internet access;
• *303# service is accessible from any cell phone;
• *303# services is free and available nationwide.

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